Training and service
Installation, training and service are handled by the people who designed and built the machine: from commissioning to everyday production. This applies to every Satres machine, for orthopedics and for industry.
- 1-2 daysof training, at your site or remotely
- Same dayresponse if a machine stops
- 1 yearwarranty, extendable
- Remoteservice via LAN
From delivery to production
- 1Installation and commissioningWe deliver the machine, set it up and test it in your workshop or department.
- 2TrainingOne or two days with our technicians, at your site or remotely: the machine, the software and your first real parts. It can be repeated for new staff.
- 3Remote serviceWith the machine connected to your network (LAN), a Satres technician logs into the machine, checks its status and helps you get going again. If needed, we come to you.
- 4Scheduled maintenanceA separate contract: technician visits on agreed dates, checks of critical points and worn parts, adjustments and a final report. Predictable costs and no surprise downtime.
Already have a Satres machine?
For service, software updates and licences there is a dedicated portal for Satres machines: you receive access on delivery. If you need help right away, call us.
Outside Italy
First-level support comes from your local dealer, who knows the machine and speaks your language. For everything else we step in, remotely or on site.
Videos and tutorials
The recordings we use with our customers: how to set up the machine, how to use the software, how to load a program.
Frequently asked questions on training and service
How long does training take?
One or two days, at your site or remotely. It can be repeated for staff who join later.
If the machine stops, how quickly do you respond?
We respond the same day. Often the problem is solved remotely by connecting to the machine via LAN; if needed, a technician comes to you.
How long is the warranty?
One year, and it can be extended.
Is scheduled maintenance included?
No, it is a separate contract: visits on agreed dates, checks of worn parts, adjustments and a final report.
I am outside Italy: who supports me?
Your local dealer for first-level support; Satres for everything else, remotely or on site.
Does this also apply to industrial machines?
Yes: training, remote service, warranty and response times are the same for every Satres machine.
Is a machine down?
Call us: we respond the same day.
+39 050 32599 or write to us →
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